Established in 1990 as Colin Ruthven Alarms and became a Ltd company in February 2003 and operate from our offices at Rhymers Mill, Earlston.We gained our quality assured status from NACOSS in 1996.
Our customer base is diverse, ranging from large PLC’s, through local authorities and family businesses, to the domestic user. We are an approved Installer of the National Approved Council for Security Systems & Fire Detection & Alarm Systems (NACOSS GOLD) and accreditation to ISO 9001/ 2008 the international quality standard as NSI – National Security Inspectorate NACOSS is an independent body that “vets” the installations and service provided by its approval companies and it is recognised by the insurance sector as the principal inspecting body of the security industry.
We provide a 24-Hour, 365 Days a year emergency service.
We are constantly reviewing our customer care plan because we believe the strength of our company lies in the satisfaction of our customers. We strive to provide satisfaction in all areas of contact with our customers. We use only the highest quality equipment available at competitive prices which we believe offers our customers a quality installation at a fair price, coupled with after sales care that is second to none.
This family run Company have a strong Management Team and have over 25 years experience and the owners, Colin Ruthven and his wife Gaynor, together with the fully qualified administration and engineering staff, offer a personal service that many multi-national companies do not offer.
The organisation believes enthusiastically that the high quality of their workmanship and products and customer satisfaction has been the main factor of their success and have started the process of implementing and documenting a formal quality system based on meeting the requirements to reflect the new International Standard ISO / 9001 / 2008. This quality manual reinforces the companies’ commitment to quality and for the benefit of all our staff and customers.